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Please follow these steps:
- Fill out this form in its entirety or download the PDF version here and send it via e-mail to [email protected] with proof of purchase document(s) attached.
- Upon receipt of the completed MRR form, we will send you an MRR number that you should keep for your records.
- Due to hazardous material concerns, we require that all fixtures, in use around animal or chemicals, be cleaned accordingly prior to return.
- Mark the outside of the box(s) with the MRR number.
- Ship warranty items to the address below within 30 days, freight paid by the purchaser.
IKIO
2265 Harrodsburg Road, Suite 102,
Lexington, KY 40504 USA
- Upon receipt of the defective item(s), we will determine if the item is covered under warranty and repair or replace the defective item(s), if applicable. Note: Freight charges are paid by the seller and return item freight charges paid by IKIO.
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