Thank you for contacting IKIO LED LIGHTING regarding your warrantied items.
We apologize for any inconvenience you may have experienced.

    Company Name*
    Contact Name*
    Address*
    Note: This is where your warrantied items will be sent.
    Phone No.*
    Email*
    Type of issue
    Description of Issue/ Additional Information
    Quantity*
    Product Model No.*
    Note: If more than one, please separate by commas.
    Invoice No.*
    Customer PO*
    Order Date
    (mm/dd/yy)
    Proof of Purchase Document
    File Size Limit 5 MB
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    Please follow these steps:

    1. Fill out this form in its entirety or download the PDF version here and send it via e-mail to [email protected] with proof of purchase document(s) attached.
    2. Upon receipt of the completed MRR form, we will send you an MRR number that you should keep for your records.
    3. Due to hazardous material concerns, we require that all fixtures, in use around animal or chemicals, be cleaned accordingly prior to return.
    4. Mark the outside of the box(s) with the MRR number.
    5. Ship warranty items to the address below within 30 days, freight paid by the purchaser.
      IKIO
      2265 Harrodsburg Road, Suite 102,
      Lexington, KY 40504 USA
    6. Upon receipt of the defective item(s), we will determine if the item is covered under warranty and repair or replace the defective item(s), if applicable. Note: Freight charges are paid by the seller and return item freight charges paid by IKIO.